Refund Policy

At Pixel Catalysts, we strive to provide the highest quality software development services to our clients. We understand that sometimes things may not go as planned, and we are here to address any concerns you may have regarding refunds.

1. Eligibility for Refunds

• Service Cancellation: If you decide to cancel a service before the project has commenced, you may be eligible for a full refund. However, if work has already begun, the refund amount will be prorated based on the work completed.
• Dissatisfaction with Service: If you are not satisfied with the quality of the service provided, please contact us within 30 days of the project completion to discuss a potential refund or adjustments to the project.
• Non-Refundable Services: Certain services, such as customized software development or consulting services, may be non-refundable due to the nature of the work involved. This will be clearly communicated to you before the commencement of such services.

2. Process for Requesting a Refund

To request a refund, please contact us at pixelcatalysts@gmail.com with your project details, the reason for the refund request, and any relevant documentation or evidence. We will review your request and respond within 10 business days.

3. Refund Method

Refunds will be processed using the original payment method. Please allow up to 14 business days for the refund to be reflected in your account.

4. Changes to This Refund Policy

We may update our Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

5. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at pixelcatalysts@gmail.com.